If you’re wanting to get a business cases approved, identification of right processes to nominate for automation is the most important task that anyone would make a mistake during their initial journey towards automation. This short read would give you a fair idea for the selection of processes.
As Hyperautomation began to enter mainstream, the possibilities for automation is not limited to the traditional rule-based automation that we spoke a couple of years ago. “When it comes to Intelligent Automation, the criteria for selecting the use cases are much broader”. Today cognitive automation is inevitable, and we can even automate complex processes, end-to-end with the right tools in place.
It is all about how important the process is to your business and the benefits you get out of that automation. However, you may have to keep a check on the cost involved while these kinds of complex automation might eat into your ROI / benefits. Organizations must practice themselves to evaluate and strike the right balance between cost and benefits.
A general rule of thumb to follow is to choose a process that is rule-based and definable. Data-driven processes such as HR Services, Finance and Accounting, IT Services and Supply Chain operations owing to their repetitive nature makes them the perfect processes to automate. If you are someone looking at a quicker ROI and higher benefits, then consider the following characteristics while choosing the processes for automation.
- High in Volume
- Repetitive in nature
- Mature & Stable
- Rules-based, consistent, and data driven
- Low to medium complex
Having selected the use cases, ask yourself these questions: Does it make sense to automate it? Is there enough momentum to automate it?