Definition

Robotic Process Automation is the mimic of human actions, Artificial Intelligence is the simulation of human intelligence, and Intelligent Automation is the combination of the two.

It takes the ‘doing’ from RPA and combines it with ‘learning’ from ML and ‘thinking’ from AI to allow the expansion of automation capabilities and possibilities.

IA takes technology such as computer vision, NLP and machine learning and applies it to RPA, allowing the automation of processes that don’t have a rules-based structure. Using IA digital workers can now handle unstructured data and provide answers based on subjective probability.

The result of this is the ability to expand the number of processes that can be automated, from the semi-structured such as an invoice being processed, to the unstructured such as email triage for an organization. But it goes further than that, supercharging the abilities of RPA through orchestration and the ability to think without requesting human instruction. Meaning Intelligent Automation gives organizations new efficiency and productivity, and ultimately a new digital workforce to rely on.